Categories: Short Course
The purpose of this qualification is to:
- Provide a broad introduction to customer services and includes both internal and external customers.
- The focus is knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work.
- Allow candidates to be able to engage and interact with a customer.
- Allow candidates to be able to Process a query in order to respond to a customer need.
- Explain customer service in a financial services environment.
- Engage in an interaction with a customer.
- Demonstrate communication skills in order to respond to a customer need.
- Process a query in order to respond to a customer need.